Shipping and Returns Policy
Effective September 24, 2026
This policy explains how Everclear Peptides handles shipment and order issues for purchases made through everclearpeptides.com. For help, email info@everclearpeptides.com with your order number.
Shipping destinations and charges
We ship to destinations accepted by our checkout. Eligible U.S. domestic orders with a merchandise subtotal over $200 receive free shipping. Taxes and any separately stated charges do not count toward the merchandise subtotal. The shipping charge for other orders is shown at checkout before payment. If a destination is unavailable at checkout, we cannot accept an online order to that address.
Processing, tracking, and delivery
Orders are prepared after payment is confirmed and are packed with product integrity in mind. We use discreet packaging and provide tracking after dispatch. Temperature-conscious handling is used where a product requires it. Available shipping methods and any delivery estimate appear at checkout or in the shipment communication. A delivery estimate is not a guaranteed arrival date, and carrier delays can occur after dispatch.
If we cannot ship within a time stated for your order, or within 30 days when no shipping time was stated, we will seek your consent to a delay or provide a refund for the unshipped item as required by applicable law. Please check your shipment email and contact us at info@everclearpeptides.com if tracking has not arrived or appears incorrect.
Address errors and delivery problems
Check your delivery address before placing an order. Email us immediately if it needs correction. We will try to update an order that has not shipped, but changes are not guaranteed once processing or carrier handoff has begun. If tracking marks a package delivered but it is not at your address, check the delivery location and carrier tracking, then contact us so we can review the shipment. We review these cases individually rather than promising an automatic replacement for a delivery scan.
Returns and cancellations
Because research materials are sensitive to storage and handling after delivery, we do not accept routine returns or exchanges. Please review product specifications and quantities carefully before purchase. Sales are final once an order is processed, except for the order issues below and any rights that apply by law. If you need to request a cancellation or correction, contact us promptly before processing; we will tell you whether the order can still be changed.
Damaged, missing, incorrect, or defective items
Contact info@everclearpeptides.com within seven days of delivery if an item arrived damaged, is missing, is not what you ordered, or appears defective. Include your order number, a description of the issue, and clear photographs of the outer package, shipping label, and affected item where available. For a quality concern that is not apparent from photographs, include the product lot number and any relevant laboratory findings you have. Do not use material you believe is compromised.
We will review the information and may request further details. If we confirm an error or qualifying issue, we will offer an appropriate resolution, which may include replacement or a refund for the affected item. Please do not mail a product back unless we specifically instruct you to do so. No published return address is required to report a problem; email us first.
Refunds and legal rights
When a refund is approved, it is issued to the original payment method where possible. The time it takes to appear depends on the payment provider. This policy does not limit any statutory rights or remedies that apply to your order.
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Everclear Peptides
info@everclearpeptides.com
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